Dear velidc Valued Customers,
As we approach the 2025 New Year's Day holiday, the entire velidc team would like to extend our warmest holiday greetings to you and your team. Thank you for your continued trust and support.
To ensure the uninterrupted and stable operation of your business during the holiday period, velidc China service team will maintain normal operations. Specific arrangements are as follows:
Wednesday, January 1st, 2025 (New Year's Day)
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All technical support teams will be on duty as usual
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Customer service hotline: 24/7全天候服务
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Ticket system: Normal response time maintained
Services Maintained
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Server Operations & Monitoring - 24/7 system monitoring and故障响应
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Network Technical Support - Immediate handling of network issues
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Emergency Security Response - Rapid response to security incidents
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Business Consulting & Activation - Normal processing of new service requests
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Billing & Financial Services - Regular handling of financial matters
Contact Information
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Online Ticket System: Submit via User Center
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Enterprise WeChat Support: Scan QR code on the official website
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Service Status Page: Contact us
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Important Notes
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Network security risks may increase during holidays - please ensure account password security
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For major configuration changes, we recommend scheduling with technical support in advance
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Routine system inspections will proceed as scheduled
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Holiday Special Offer
To show our appreciation for your support during the holiday period (Jan 1-3):
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5% discount on selected packages for new purchases/renewals
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Priority response for technical inquiries
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Complimentary security inspection service
"Stability is Our Commitment" - The velidc technical team remains at our posts to ensure your digital infrastructure operates smoothly, securely, and efficiently throughout the holiday season.
Thank you again for your trust. Wishing you a joyful New Year's Day and a prosperous new year ahead!
Sincerely,
velidc China Service Team
December 31, 2025
